Frequently Asked Questions

Frequently Asked Questions

We’re so happy you’re here! We’d love to help and can always be reached at [email protected]. Please note that we do our best to respond quickly, but it can take several hours to a day to get a response.

In the meantime, check out the Frequently Asked Questions to see if your question has already been answered! If it hasn’t use the button below to submit your question to us and we’ll get right back to you!

About Master ABA Academy

All our courses are provided in English.  Downloadable content can translated using Google Translate.  Additionally, all our videos are posted through YouTube which offers translation of subtitles.  You can download our instructions for enabling this.

If translation is a feature you’d like to see us add to the site, use the Submit a Question button above to let us know!

We’re happy to answer any questions you have. Simply contact us at [email protected] with specific questions.

We also offer a 30 day no-risk guarantee so if you join and decide it’s not for you simply contact us for a refund.

If you have cancelled your membership and would like to rejoin, we’d love to have you back! Your information is saved on our site, unless you contact us to remove it. Simply go to the checkout page to create a new subscription.

*Note that you will need to pay the current price of the subscription for new members.

All our hard copy books are mailed by Amazon, therefore we can only ship to locations that Amazon will ship to. Below are the countries that Amazon currently services for their book printing:

Australia
Brazil
Canada
France
Germany
Italy
Japan
Netherlands
New Zealand
Poland
Portugal
Spain
Sweden
United Kingdom

Account Information

If you forgot or don’t have a password, you can reset it here: RESET PASSWORD

Your user name is the email address you used when registering for your membership. We’re happy to help with login issue, however for security reasons we request that you reset your password through the website if you’re not able to log in.

If you forgot or don’t have a password, you can reset it here: RESET PASSWORD

If you continue to have issues please email us at [email protected].

To update your personal information, visit your Profile page, then click the Edit button. You can also update your profile picture and cover image here as well. To update images, hover over the image and click on the camera icon (top left for the cover and in the center for your profile picture).

Click on your name in the top right, then go to Account>Notification Settings

We’re so sorry you want to cancel your membership! If there’s anything we can do to help, please contact us!

You can cancel your subscriptions in 3 clicks from the Manage My Account section of your Member Dashboard.

  1. Find the order, then click on View Order:

2. Click View next to Related Subscription:

3. Then Cancel:

Log in to Master ABA Academy.

Then click on the shopping cart on the lefthand navigation:

Click the View button to see your order details. You can print the page from your browser.

Certificates can be viewed and printed through your Master ABA Academy account. Go to the bottom icon on the left-hand navigation:

Then click the down arrow on the certificate you’d like to download:

While this information can’t be updated by you, just contact us at [email protected] with the correct information and we will fix it.

To ensure future certificates are correct, update your profile information following these steps:

Click on your name in the top right corner of the website, then choose Profile>Edit:

Update your information to be what it should be:

Payments

We currently only accept credit card payments through Stripe for subscriptions.

We use PayPal for our payment processing to keep your information secure.  This means that your personal payment information is never stored on our site. 

PayPal is commonly used across the internet, however if you run into problems you can find helpful information in their Help Center.

If you’re still having problems, feel free to email us at [email protected].

PayPal offers detailed solutions to this and other errors in their Help Center.  

We’re sorry you’re not satisfied with your purchase. We would love to know what we can do better! Please contact us directly at [email protected].

We have a 100% satisfaction guarantee. Rest assured if you contact us within 30 days of purchase we will refund your money with no questions asked. You can view our full policy here.

Once your request for a refund has been received your refund will be processed within 48 hours.

Please note if you submit the request through your bank or PayPal we will have no control over the process and will not be able to issue a refund directly.

Using the Forum

We want the forum to be helpful, fun and supportive for all students and members. Therefore we have outlined rules to ensure we foster this environment. You can view the complete rules here.

We currently have 3 forums:

  • Course Discussions
  • Student Forum
  • Member-Only Forum

In the Course Discussions you’ll find a topic for each course. This allows you to easily find information specific to a course, or ask questions directly related to that course.

If you’re not a member and your question or topic doesn’t relate to a course you should post under the Student Forum.

If you’re a member, please post to the Member-Only Forum. This will ensure you get the best possible support.

If your topic or question doesn’t fit into one of the discussions already active on the forum don’t hesitate to create a new discussion. But please check existing discussions first. Keeping the forum organized will help others find what they need and will let us help you better!

You can create a new discussion wherever you see the New Discussion button. One important thing to note is that the Discussion Title is required and you won’t be able to post until that is filled in (the pink box at the top of the screen shot below):

Your title should be descriptive and let users know the topic of your discussion or question. Then put your question in the Discussion Content below the title. Finally, click Post.